FAQs

Open Viooba on the website or mobile app and tap Sign Up. Register with email, phone number, or a supported social login, then complete your profile (photos, preferences, and basics). You may need to verify with an OTP before you can start matching.

During signup, Viooba may ask you to confirm your email or phone with a one-time code (OTP). Keep notifications enabled so you receive the code. Verified profiles help build trust with other members on Viooba.

In Settings you can Pause Account to hide your profile temporarily, or Delete Account to remove it. Deleting your Viooba account does not automatically cancel an active VIP subscription purchased via the App Store, Google Play, or the web portal — manage billing with the store or portal first.

Open Coin Wallet (or Coins) from your profile or dashboard, choose a package, and complete checkout with the available payment method. Coins are usually credited right after a successful payment. VIP members may receive bonus coins on packages.

Coins power key interactions: sending messages, unlocking chats, and boosting your presence so more people can discover you. You spend coins when you choose — on who you want — instead of unlimited free messaging.

VIOOS are a separate balance used for VIP (paid) photos and gifts. You can earn VIOOS when you make photos public. Coins are mainly for messaging and boosts; VIOOS are for unlocking paid photo content and sending gifts.

Viooba VIP is an optional subscription with premium perks such as seeing who likes you, bonus coins on packages, better visibility, VIP photo attachments in chat, and more swipes. Subscribe from the app or website; cancel anytime through the same store or portal you used to buy it.

Refunds are reviewed case by case. Contact support via the Contact Us form or in-app support ticket with your purchase details. Store purchases (App Store / Google Play) may also need to follow that store’s refund process. Request help as soon as possible after the charge.

Viooba suggests people based on your preferences, location, interests, and activity. Swipe to show interest; when you both like each other, you match and can chat in the app. Keep your preferences and location up to date for better nearby matches.

Public photos are visible on your profile and can help you earn VIOOS. Private photos stay limited — typically visible after a match or when you grant access. VIP (paid) photos require others to spend VIOOS to unlock. You control each photo’s visibility in your gallery settings.

You can send gifts from chat or profile flows using your VIOOS balance. Gifts are a fun way to stand out after a match. Make sure you have enough VIOOS before sending; the gift is delivered in the conversation when the purchase succeeds.

Ghost Mode keeps your profile less visible while you browse. You can keep swiping, and your profile appears mainly to people you choose by swiping right. Turn it on or off anytime in Settings.

Open the person’s profile (or chat), use the menu, and choose Report or Block. For reports, pick a reason and add details if needed — our team reviews them. Blocking stops that user from contacting you on Viooba.

Use reporting and blocking tools, prefer verified profiles, and keep early chats inside Viooba. Read our Safe Dating Advice and Child Safety pages for tips. Never share payment codes, OTPs, or financial details with other users.

Visibility depends on each photo’s setting (public, private, or VIP) and features like Ghost Mode. Public content may appear to people exploring nearby matches; private and VIP content stays restricted until you grant access or someone unlocks with VIOOS.

We process account, profile, and usage data to run matching, chat, payments, and safety features. Details are in our Privacy Policy (website footer and app). You can update profile info anytime and request account deletion from Settings or the Delete Account page.

Check spam/junk folders for email codes, confirm your number or email is typed correctly, and wait a short time before requesting another code (rate limits apply). On mobile, ensure SMS permissions and signal are OK. If it still fails, contact support with the phone or email you used.

Try refreshing the page, updating the app, or signing out and back in. Clear cache if the UI looks stuck. If the issue continues, use Contact Us on the website or open a support ticket in the app and describe what you see (device, browser, and steps).