Privacy Policy
Privacy Policy – Viooba
Effective Date: December 30, 2025
1. Introduction
Welcome to Viooba.
Protecting your personal data is important to us. We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and your rights when using the Viooba mobile application, website, and related services (collectively, the "Service").
2. Data Controller
The controller responsible for processing your personal data is:
Dream DDF FZ-LLC
Managing Director: Ahmed Shwan Othman Chicho
Building No. 16
Dubai Internet City
Dubai
United Arab Emirates
Email: support@viooba.com
3. Scope
This Privacy Policy applies to all users of the Viooba platform, including the iOS and Android applications, the website, and all related services.
4. Information We Collect
4.1 Account and Profile Information
When you register or use Viooba, we may collect:
Username
Email address
Date of birth
Gender and preferences
Profile photos
Profile description
Optional profile information such as interests, hobbies, and location
4.2 Communication Data
When you use messaging features, we may process:
Messages
Chat history
Communication timestamps
Communication partners
Messages are transmitted using encrypted connections and are processed solely to provide and secure our communication services.
4.3 Usage Information
To operate and improve our services, we may collect:
Device information
Operating system
App version
IP address
Log files
Session duration
User interactions within the Service
Crash reports
4.4 Location Information
With your permission, we may process location data to provide location-based features.
You may disable location access at any time through your device settings.
4.5 Payment Information
When purchasing digital products or Premium features, we may process:
Purchase history
Purchased products
Premium subscriptions
Coin purchases
Payment status
Payments are processed exclusively through third-party payment providers such as the Apple App Store, Google Play Store, and Stripe.
Viooba does not store complete credit card or payment details.
4.6 Push Notifications
If you choose to receive push notifications, we may use them to notify you about:
New messages
Likes
Matches
Security alerts
System notifications
Other important activities within the Service
You may disable push notifications at any time through your device settings.
4.7 Analytics, Security and Crash Reporting
To improve the performance, security, and reliability of the Service, we may use analytics, security, and crash reporting tools.
These services may process information including:
Device information
Operating system
App version
Diagnostic information
Crash reports
Usage statistics
This information is used exclusively to improve our services, prevent fraud, detect abuse, and resolve technical issues.
5. Virtual Coins, Premium Memberships and Digital Content
Viooba may offer virtual Coins, Premium memberships, and other digital products or services.
These may include:
Virtual Coins
Premium memberships
Profile Boosts
Additional digital features
Digital content is generally considered delivered immediately after successful purchase.
Where permitted by applicable law, digital products that have already been delivered are not refundable.
6. Purposes of Processing
We process personal data for the following purposes:
Providing and operating the Service
User registration and account management
User matching
Communication between users
Payment processing
Providing digital products
Personalizing the user experience
Fraud prevention
Abuse prevention
Platform moderation
Customer support
Improving our products and services
Security and system maintenance
Compliance with legal obligations
7. Legal Basis for Processing
Where the GDPR applies, we process personal data on the following legal bases:
Article 6(1)(a) GDPR – Consent
Article 6(1)(b) GDPR – Performance of a contract
Article 6(1)(c) GDPR – Legal obligation
Article 6(1)(f) GDPR – Legitimate interests
8. Sharing Personal Data
We only share personal data where necessary to provide the Service or where required by law.
Recipients may include:
Hosting and cloud providers
Payment processors
Analytics providers
Crash reporting providers
Push notification providers
Customer support providers
Moderation partners
Government authorities where legally required
We do not sell personal data.
Personal data is only shared for marketing purposes where you have provided your explicit consent.
8.1 Third-Party Services
To provide our services, we may use third-party providers including, but not limited to:
Apple App Store
Google Play Store
Stripe
Hosting and cloud service providers
Analytics and crash reporting providers
Push notification providers
These providers process personal data only as necessary to provide their respective services and in accordance with applicable data protection laws.
9. International Data Transfers
As our company is located outside the European Union, personal data may be transferred to countries outside the European Economic Area.
Where the GDPR applies, such transfers are carried out in accordance with applicable legal requirements, including appropriate safeguards such as the European Commission's Standard Contractual Clauses where required.
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.
Typical retention periods include:
Active accounts: for as long as the account remains active
Inactive accounts: up to eight weeks after the last activity
Payment records: as required by applicable laws
Support requests: until the request has been resolved
Security and abuse-related information: for as long as necessary to enforce our Terms and protect the Service
11. Account Deletion
You may delete your account at any time through the App.
Upon deletion, your personal data will generally be permanently deleted unless legal obligations require us to retain certain information.
Deleting your Viooba account does not automatically cancel subscriptions purchased through the Apple App Store or Google Play Store.
Subscriptions must be managed and cancelled separately through the respective app store.
12. Cookies and Similar Technologies
Viooba uses cookies and similar technologies, including local storage, software development kits (SDKs), and comparable technologies.
These technologies are used for purposes including:
Saving user preferences
Improving the user experience
Analytics
Security
Marketing (only where consent has been provided)
Where applicable, these technologies may be managed through your browser or device settings.
13. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
14. Your Rights
Where the GDPR applies, you have the following rights:
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent at any time
To exercise your rights, please contact:
15. Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority.
16. Changes to this Privacy Policy
Dream DDF FZ-LLC reserves the right to update or modify this Privacy Policy at any time.
The latest version will always be available within the Viooba application and on our website.
Your continued use of the Service after any changes become effective constitutes your acceptance of the updated Privacy Policy.